How can I check the status of my orders?
Simply log into your RsgoldBuy account and check all of this information via the My Account Dashboard.
How do I login with Facebook on RsgoldBuy?
Just click on the Login with Facebook link on the sign in page and login using your Facebook account details – it's that simple!
How do I register as a member with RsgoldBuy?
Click on the "My Account" link on RsgoldBuy.com. Choose to create an account and fill in your personal information (name, email address) and login password. Then click to submit your information to begin your membership. You will receive an email shortly afterwards confirming your membership details.
How do you protect my personal data?
Client confidentiality is our top priority. Our company has imposed very strict rules with regards to the disclosing or selling of any client information and offenders will be charged and prosecuted in court for breach of trust.
I have been waiting for a long time in game for delivery, did something go wrong?
If no one contacts you in the game within 30 minutes of placing your order, please check your e-mail first to see whether we have notified you about any problems. If you haven't received such information then please contact our 24/7 Live Chat Help for further assistance.
If I want to order a quest helper, how do I find out if the required pre-requisites have been finished?
Log into your account and open the quest journal. Then click on the quest which you want to order and you will see if your account is able to do it or not.
If my account can't do the quest that I ordered, what are my options?
You can choose another quest which has the same value as the quest you ordered, or you can exchange it for gold or other items from our site. You can also make more orders and we can do these together for you. Alternatively you can do all of the pre-quest(s) and skill upgrades that you need to do for the particular quest and we will hold your order and begin work on it after you have completed this.
Why don't you trade with me after I have made my order?
Maybe because of Grand Exchange limits, we can't buy enough accounts for you at the current time. But we will try our best to buy all of your items as soon as possible.
After in game delivery, your deliverer asked for the gold / item back immediately. They said that it was for their system records and that he will send me more gold or items as a gift. Why?
PLEASE DO NOT SEND ANY GOLD OR ITEMS BACK to anyone in the game once you have received them. It will most likely be an imposter pretending to be our gamer for your gold or items. Please remember do not send it back to anyone at anytime; we will not be able to give you any compensation for this type of loss.
Am I eligible for a refund if you don't make the delivery on time?
Yes, you are. If we cannot deliver your items within 48 hours, we will refund your payment immediately. If you have any questions, you can contact us via our 24/7 Live Chat Help or by email.
Are the accounts that are on sale safe?
Yes. All of our accounts are trained by our gamers manually unlike other sites who buy accounts from gamers; therefore we guarantee that all of our accounts are 100% safe.
Can I change my password during the Power-Leveling process?
We suggest that don't change your password. If you really want to change, tell us after you have changed it, so that we can continue working on your order immediately.
Can I change to another account if I am not satisfied with the one you have sent to me?
Yes you can, but please be aware that you only have one chance to do this.
Can I log into the game during the Power-Leveling process?
We advise that you do not log in during our working time. If you really want to log in, tell us first, and don’t transfer anything we need for your order into any another account. Please tell us when you log out of the game, so that we can continue working on your order.
How can I find out if my account can do the quest that I ordered?
Open your quest journal and then click on the quest which you want to order. You will then see if your account can do it or not.
How can I make an order?
1. Select the desired product.
2. Click "Buy Now" to add it to the shopping cart. If you want to buy other products, you can continue shopping and add them to the shopping cart. Then click "Checkout".
3. Fill in all required information on the billing page
4. Check the order information and select the payment method you want to use.
5. Click "Pay Now" to pay.
6. Final Step: Once your payment has been processed we will send you a confirmation email. Then simply go to our 24/7 Live Chat Help who will guide you through until the completion of your order.
How do I get a coupon for my order?
You can always enjoy a lower price by using a coupon. Please pay attention to the RsgoldBuy promotional information and news. You may also find RsgoldBuy official coupons and discount codes shared on some coupon sites and you can contact our 24/7 Live chat Help to get these.
How do I get my gold after I have made my order?
After making your order, go to our 24/7 Live Chat Help, and our customer service advisors will tell you how to get your gold in the game. We trade with you in game for free trade items, equipment and gold.
How do I get the account which I ordered?
After we confirm your order, we will send you the account that you ordered via email within 12 hours.
How is delivery accomplished?
After you complete the order process and have sent your payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our 24/7 Live Chat Help to verify the status of your delivery.
How long does delivery take?
Usually, it will take between 10 and 30 minutes to complete the delivery after we have received your order. However, the delivery may be delayed in some special cases, such as invalid / wrong order information, game maintenance, updates or server traffic. If you haven't received your order after 48 hours, we will offer you a full refund.
I bought some gold from you, but the next time I logged into my account it had disappeared and I hadn't spent it. Why?
It is possible that Jagex detected that your gold was bought in real life and confiscated it. Please contact our 24/7 Live Chat Help who will be able to assist you.
I have made a quest help order, but you haven't started work on it yet. Why?
Your account possibly doesn't meet the quest's requirements, including skill(s) and the pre-quest(s) or we may need some gold in the game for buying the supplies or items for this particular quest. We strongly recommend that you check this information before you make a quest help order. If your account doesn't meet the requirements, we will send you an e-mail to let you know.
I have paid for an account but it is now not listed on your website. Why?
The likely reason is that we have sold out of this particular account. But we can train one for you after you have paid; this can take some days depending on the type of account you have paid for, so you may need to wait several days before getting your account.
If I buy Power Leveling, how do you ensure the safety of my account?
We guarantee that your account will be safe with us and we take our data security very seriously. We use encryption, firewalls and other technology and security procedures including McAfee Security Scan and GeoTrust SSL Encryption to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use of your account.
What are the benefits of registering with your site? Can I buy items without registering?
Yes, you can still buy products from our site without registering; however creating an account will make this process even quicker. You will also be able to track all of your current orders, review your order history and enjoy other member privileges such as loyalty points and great special offers.
What is an E-check and how do I avoid sending one?
A pending e-check is a type of payment option available with PayPal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while PayPal verifies the funds are present within the senders account. Once the check has cleared, the Runescape money is transferred to RsgoldBuy's account and then delivery can take place immediately. Please click here to check details of how to avoid using an E-check.
What is PayPal and how does it work?
PayPal is the most widely used payment gateway for secure and convenient worldwide online payments. Please click here for details of how to pay with PayPal.
What is SSL and what is it used for?
SSL stands for Secure Sockets Layer, an encryption technology that was created by Netscape. SSL is used to encrypt important data. It creates an encrypted connection between the browser and the web server, allowing for private information to be transmitted without the problems of eaves dropping, data tampering, or message forgery.
What is the encryption strength of your SSL certificates?
The identity of our site has been verified by GeoTrust DV SSL CA. Your connection to www.rsgoldbuy.com is encrypted with 256-bit encryption that enables every site visitor to experience the strongest SSL encryption available.
What is the RsgoldBuy Newsletter? What are the benefits of subscribing to the newsletter and how do I do this?
Our regularly distributed Newsletter features information about all of the exciting goings on at RsgoldBuy, including site news, new promotions and the RsgoldBuy ebook, which helps you to make money and level up your skills in the game via our Newsletter. And now you can go to the bottom of our site to subscribe.
What should I do after I get an account to ensure security?
Change the password, email address and the recovery quests, but DO remember all the information you have set as ONLY you will know the new account settings.
What should I do if I have forgotten RsgoldBuy login password?
If you have forgotten your password, please click on Forgot Password link to retrieve it. Simply fill in your email address and we will send a new password to your email address. You can log into our site with the new password and then change it in your My Account Dashboard.
What should I do if the account that I bought has been banned?
Send us your password and account information and we will check why it has been banned. We will give you another account for free if it is our fault, but if it is your fault, you will have the option to buy another one for half of the currently listed price.
What should I do if your website doesn't have the items that I want?
If you can't find the items that you are looking for you can contact us via email or by contacting our 24/7 Live Chat Help. We will endeavor to add them to our site ASAP.
What will you do with the experience lamps that I will get from quest rewards?
If your account gains experience lamps from quest rewards, we will put them straight into your inventory.
Where is my order number?
You will receive your order number after you have completed the checkout process. This will also be sent to you in the confirmation email. You can use this to track your order and when speaking to our 24/7 Live Chat Reps. When making an enquiry about any orders you have made we recommend that you have this number to hand as this will enable us to help you as quickly as possible.
While you are working on my account, how can I find out my current skill status without logging into my account?
You can go to www.runescape.com and click the “Community” on the top, then “HiScores”, where you can enter your character name to find your skill status.
Why do I need offer gold for quest, and how much do I need to offer?
We need buy food, stuff and other required items while we are doing a quest, so you will need to leave a certain amount of gold in your bank. How much gold we need depends on the quest you have ordered and we will inform you of the required amount.
Why do you need to call me to verify my order?
We do this to verify that all the information on your order is valid, to ensure the authorization of your credit card / paypal account and to confirm your identity and ensure your safety. Please note that we use this process for first time buyers only.
Why do your prices always change?
The adjustment of our prices is to keep them competitive and compatible with the rest of the market so that we can guarantee you the best price at all times.
Why should I use RsgoldBuy; are you best and safest out there?
Yes, of course! We are a legal company and we are 100% safe. If your accounts get banned while we are working on them we will give you the same account as before. We have many skillful gamers who are the best at what they do. We guarantee top quality products, fast delivery and the best customer service and support, meaning that we have many returning customers.
Will you spend my dungeoneering tokens for exp during the order process?
No, we never spend tokens on exp. All tokens will be saved for you to buy something you want from the reward store.